PPV purchases and refunds policy

VixenVIP PPV Purchases & Refunds Policy

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This PPV Purchases & Refunds Policy explains how Pay-Per-View (PPV) content works on VixenVIP, including purchases, expiry, refunds, and chargebacks.

This policy applies to all users and creators and forms part of the VixenVIP Terms & Conditions.

💳 What Is PPV on VixenVIP?

PPV (Pay-Per-View) content is premium content that:

  • Is blurred or locked before purchase

  • Can only be purchased by verified 18+ users

  • Unlocks access after payment

PPV is used to protect users, creators, and the platform.

🔞 Eligibility to Purchase PPV

To purchase PPV content, you must:

  • Be at least 18 years old

  • Have completed age verification

  • Use a valid payment method

Unverified users cannot purchase PPV.

⏳ PPV Permanence & Expiry

PPV Permanence (Important)

  • Once PPV content is purchased, it cannot be deleted by the creator

  • This ensures buyers receive what they paid for

  • This policy significantly reduces fraud and chargebacks

PPV Expiry (Creator-Controlled)

  • Creators who do not want buyers to retain long-term access must set a PPV expiry date at the time of posting

  • If no expiry is set, access remains available to the buyer

Expiry terms are clearly disclosed at the time of purchase.

❌ Deletion of PPV Content

Purchased PPV content will not be removed unless:

  • An expiry date was set and has passed

  • Required by law or court order

  • Removed for policy or legal violations

Creators cannot remove PPV content simply because it has been sold.

🔁 Refund Policy

Digital Content Disclaimer

PPV content is classified as digital content.

By purchasing PPV, you agree that:

  • Access begins immediately after purchase

  • You waive the right to a cooling-off period where legally permitted

Refunds

  • All PPV purchases are final

  • Refunds are not provided for dissatisfaction, change of mind, or mistaken purchases

Refunds may only be issued if:

  • Required by law

  • Content is unavailable due to platform error

⚠️ Chargebacks & Abuse

  • Initiating unjustified chargebacks may result in account suspension or termination

  • Abuse of payment systems is taken seriously

  • VixenVIP reserves the right to recover losses caused by fraudulent activity

🛠️ Platform Maintenance & Availability

VixenVIP does not guarantee uninterrupted access to PPV content.

Access may be affected by:

  • Scheduled maintenance

  • Emergency updates

  • Third-party service outages

VixenVIP is not liable for temporary loss of access caused by such events.

🧠 Creator Responsibilities

Creators are responsible for:

  • Accurately describing PPV content

  • Disclosing expiry intentions clearly

  • Using PPV appropriately for extreme or explicit content

Misuse of PPV may result in enforcement action.

⚖️ Legal Protection

This policy exists to:

  • Protect buyers from disappearing purchases

  • Protect creators from false claims

  • Protect VixenVIP from chargebacks and disputes

📩 Support

If you experience a technical issue with PPV content:

  • Contact support via the Help section

  • Provide transaction details where possible

VixenVIP is committed to fair digital transactions, transparency, and creator sustainability.